With anything above 50 considered “excellent,” our support team has an NPS of 60. Our support team is assessed by Net Promoter Score (NPS) instead of the number of cases they close. Your success is our success, which is why we take our technical support very seriously. Technical Support: If all else fails, who better to ask than the people who built the product? Submit a ticket online via SupportLink or call our technical support hotline during business hours and our product engineers will help you find the ideal solution to your specific situation.Get quick answers and fast results at the Knowledge Base. Online Knowledge Base: A repository of all product information designed to help you find the right answer, fast.If you’ve got a question, there’s a good chance someone’s already answered it in the Progress Community. Progress Community: A meeting ground for our customers, partners and employees where everyone can discuss challenges, share stories and trade tips.Whatever your needs, we’re here to help your IT team shine. We offer a comprehensive blend of support resources, ranging from an expansive Knowledge Base to responsive phone support delivered by our product engineers. You can’t have award-winning products without an award-winning support system. The status of your Customer Support Case.
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